Log-in assistance


Most log-in issues can be resolved by making sure you copy and paste both your username and password.


If you have logged in before, please check the menu above to confirm you still need to log in.

  • If the link states Log-out, you are logged in, and can access any link above
  • If the link states Log-in, you will need to enter your log-in details again.


If you have more than one set of log-in details  you are providing stories for more than one person or you are a participant AND providing feedback for others – to navigate between assessments you must completely log out of the system and then log back in.


Please remember to log out when you have finished. Closing your browser window will not automatically log you out of the system.


For additional assistance, please contact us on +44 (0)20 8017 9300 (GMT) and a member of our team will be happy to help you.